At SAPPHERE, we take immense pride in crafting bespoke, handcrafted royal jewelry. To maintain the highest quality and exclusivity, we adhere to the following return and exchange policies:
We accept return and exchange requests within 7 days of delivery. To be eligible, your items must be unused, in the same condition as received, and in their original premium packaging with hallmark tags intact.
If you receive a product that is damaged or defective, we will offer a free replacement or complete refund. Please notify us on WhatsApp or Email within 24 hours of delivery with photographic/video proof of the damaged item.
The following items are not eligible for returns or refunds:
To initiate a return, contact our support team. We will coordinate a secure, insured pick-up through our luxury shipping partners. Shipping costs for returning defective items are fully covered by SAPPHERE.
Once your returned item is received and inspected at our atelier, we will notify you of status. Approved refunds will be processed via direct bank transfer within 3-5 business days.
For any return queries, get in touch with our team directly: